At SPEED TYRE S.R.L., your satisfaction is our priority. We are committed to providing high-quality tyres, accessories, and automotive parts. If you are not completely satisfied with your purchase, we offer a clear and comprehensive return and exchange policy to ensure a fair and transparent shopping experience.

1. General Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • The request must be made within 14 calendar days of receiving your order.
  • Products must be unused, unmounted, and in their original condition.
  • All original packaging, labels, and accessories must be intact and included.
  • A valid proof of purchase (invoice or order confirmation) must be provided.

We reserve the right to reject any return or exchange request that does not meet these conditions.

2. Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return or exchange unless they are defective or damaged upon delivery:

  • Products that have been installed, mounted, or used.
  • Custom-ordered or special-order items made to your specifications.
  • Products that have been altered, repaired, or modified after purchase.
  • Items purchased as clearance, final sale, or discounted beyond standard offers (unless faulty).
  • Products without original packaging or missing accessories.

3. Returns and Exchanges for Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

  1. Notify us within 48 hours of delivery via email at SPEEDTYRE@outlook.com.
  2. Include clear photographs of the defect or damage, your order number, and a brief description of the issue.
  3. After review and approval, we will arrange one of the following:
    • Replacement with an identical item.
    • Exchange for a similar item of equal value.
    • Full refund to your original payment method.

Important: Damage caused by improper installation, neglect, or accident is not covered under this policy.

4. Return and Exchange Process

To initiate a return or exchange:

  1. Contact us at SPEEDTYRE@outlook.com and provide the order number, reason for return, and relevant photos.
  2. Await our confirmation and Return Authorization Number (RAN).
  3. Securely package the item, ensuring all original components are included.
  4. Ship the item back to the return address provided, using a trackable shipping method.
  5. Once received and inspected, we will process your refund or send your replacement within 7–10 business days.

5. Shipping Costs for Returns and Exchanges

  • Customer Responsibility: Return shipping costs are borne by the customer, except when the return is due to a defective, damaged, or incorrect item.
  • Refund of Shipping Fees: Original shipping fees are non-refundable, unless required by law or in the case of defective or incorrect products.
  • Prepaid Return Labels: In certain cases, we may provide a prepaid return label for convenience.

6. Refund Policy

  • Refunds are processed only after we receive and inspect the returned product.
  • Refunds will be issued to the original payment method used at checkout.
  • Please allow 5–15 business days for the refund to appear in your account, depending on your payment provider.

7. Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested item is out of stock, we will issue a refund or offer store credit.
  • For higher-priced exchange items, the price difference will be charged; for lower-priced exchanges, the difference will be refunded.

8. Wholesale and B2B Orders

  • Bulk and wholesale purchases follow separate contractual terms.
  • Returns for wholesale orders are only accepted in cases of manufacturing defects or shipping errors.
  • Please contact your account manager for details before initiating a return.

9. International Returns

  • Customers outside Italy must ensure the product is returned duty paid (DDP).
  • Any customs duties, taxes, or import fees are the responsibility of the customer.
  • International returns may take longer to process due to customs clearance.

10. Contact Information

For all return and exchange inquiries, please contact:

SPEED TYRE S.R.L.
📍 VIA FOROBUONAPARTE 59, MILANO (MI), CAP 20121, Italy
📧 Email: SPEEDTYRE@outlook.com
🆔 Tax Code: 09693280969